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Returns & Exchanges
At 99 Bikes, we want to ensure you are completely satisfied with your cycling gear. If your purchase isn't the perfect fit, you can return most items within 30 days for an exchange or a full refund.
1
Check Eligibility
Ensure the item is in its original, unused condition with all tags and packaging intact.
2
Initiate Return
Log into your account portal to generate a return authorization and print your prepaid shipping label.
3
Pack Your Gear
Securely package the items in their original box or a sturdy equivalent to prevent damage during transit.
4
Drop Off or Ship
Take your package to any authorized drop-off point or visit one of our local bike shops for an instant exchange.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing